Returns & Refunds policy
General Policy
Clu-Ed strives to provide high-quality educational content and services. However, we understand that there may be instances where a refund is necessary. This refund policy outlines the conditions under which refunds will be granted.
Refund Eligibility:
Course Duration: Refunds will not be granted for courses that have been completed for more than 2 days.
Technical Issues: If technical difficulties prevent access to the course content and these issues cannot be resolved within a reasonable timeframe, a refund may be considered.
Misrepresentation: If the course description or content significantly differs from what was advertised, a refund may be granted.
Health or Family Emergencies: In cases of documented health or family emergencies that prevent course completion, a partial refund may be considered.
Refund Process
Request Submission: Refund requests must be submitted in writing within 2 days of the purchase date or the date the issue arose.
Documentation: Supporting documentation, such as medical certificates or proof of technical issues, may be required.
Review: All refund requests will be reviewed on a case-by-case basis.
Decision: The decision to grant or deny a refund will be communicated to the customer within 3 days of the request submission.
Refund Amount
If a refund is granted, the amount refunded will be the original purchase price, minus any applicable fees or taxes.
No Refund for Promotional Offers
Refunds will not be granted for courses purchased using promotional codes or discounts.
Changes to the Policy
Clu-Ed reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on the platform.
Contact Information
For any questions or concerns regarding this refund policy, please contact us at:
Email: trp.clu.education@gmail.com
Phone: +91-6232180082
By purchasing a course from Clu-Ed, you agree to the terms and conditions of this refund policy.
